Responsible sourcing
How we choose, check and work with the suppliers who provide our materials, products and services.
Principles
- Know who we buy from and where products come from.
- Buy only from suppliers that operate legally and ethically.
- Prefer materials with credible environmental credentials.
- Work with suppliers to improve, not just to audit.
Paper, board and packaging
We ask for legal timber and fibre origin and prefer FSC or PEFC certified or recycled stock where suitable. For packaging projects, we help clients avoid excess material and select recyclable formats.
Gifts and promotional products
Corporate gifts must be safe, fit for purpose and made under acceptable working conditions. We screen products and suppliers for safety information, product quality and labour practice risk, particularly where goods come from higher-risk regions.
Supplier selection
We assess suppliers on quality, reliability, price, compliance and willingness to meet our supplier code of conduct. Higher-risk categories receive more detailed checks.
Due diligence and traceability
- Collect licence, registration and contact details.
- Ask for certifications and test reports where relevant.
- Record the origin of key materials for client orders where requested.
- Review suppliers periodically and after any incident.
When we find a problem
We work with the supplier to put things right within a reasonable time. If the problem is serious or not corrected, we stop buying from that supplier.
Local and regional sourcing
Where quality and price are comparable, we favour regional suppliers to reduce transport and strengthen local business.