Supplier code of conduct
The standards we ask every supplier, subcontractor and service provider to meet when working with our brands.
Why it matters
Our brands rely on paper mills, print finishers, gift manufacturers, photographers and many other suppliers. Our clients judge us by the whole chain, so we ask suppliers to share our standards.
Legal compliance
Suppliers must comply with all laws and regulations that apply to them, hold the licences and permits needed for their work, and keep them valid.
Integrity
- No bribery, kickbacks or facilitation payments.
- Disclose conflicts of interest with our staff.
- Keep accurate records and invoices.
- Respect sanctions and trade restrictions.
Labour and human rights
- No forced, bonded, trafficked or child labour.
- Pay wages on time and in full and respect working-hours limits.
- No withholding of workers' passports or identity documents.
- No discrimination, harassment or abuse.
- No recruitment fees charged to workers.
Health and safety
Provide a safe working environment, safe equipment and appropriate protective gear, and report serious incidents to us promptly.
Environment
Operate responsibly, manage waste and chemicals properly, use legally sourced materials and look for ways to reduce environmental impact. See our environmental policy and responsible sourcing statement.
Quality and confidentiality
Meet agreed specifications and deadlines. Treat client artwork, product information and prices as confidential and use them only for the order.
Subcontracting
Do not subcontract work on our orders without our written approval, and make sure subcontractors meet this code.
Monitoring and consequences
We may ask for information, documents or a visit to check compliance. Breaches may lead to corrective action, suspension or termination of the relationship.